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Sales Affiliates Agent
Location
Umhlanga
Company
MIWAY
Salary
Undisclosed
Job Type
Not specified
Closing date
8 April 2026
What will you do?
Under direct supervision you will be responsible in managing relationships with MiWay’s affiliate partners and converting affiliate-generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance. As an affiliate agents you will be handling multi-channel communication, support policy queries, and contribute to sales and service excellence
What will make you successful in this role?
Minimum Qualification
Grade 12/Standard 10/ NQF 4
RE5 Certificate (As per DOFA date)
Fully FAIS Accredited (As per DOFA date)
Minimum Experience
Minimum of more than 1 year Call Centre experience
Minimum 1-3 years in the STI environment and client services experience
Key Responsibilities
Responsible for the execution of our daily and monthly targets
Ensuring that all sales budgets were met
Convert affiliate-generated leads into new insurance policy sales
Follow a target-driven sales approach aligned to MiWay’s performance expectations
Provide prompt assistance with policy inquiries, product information, and premium explanations
Creating reports and submitting to management
Competencies, Knowledge and skills
Obsessed with excellence
Able to work in a team target setting
Be resilient and able to work under pressure.
Able to overcome objections easily
Persuasion and negotiation skills
Excellent English communication
Great at timekeeping
Knowledge, Skills and Personal Artributes
Record keeping; filing and maintenance of databases
Data Collection and processing of transactions
Reporting and Administration
Quality; compliance and accreditation
Business Process
Services knowledge
Knowledge and Skills
Undertake Outbound Tele-Sales
Service inbound client queries, requests
Administration and processing
Quality, Compliance and Accreditation
Personal Attributes
Communicates effectively - Contributing dependently
Situational adaptability - Contributing dependently
Action orientated - Contributing dependently
Persuades - Contributing dependently
Core Competencies
Being resilient - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Customer focus - Contributing independently
Drives results - Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
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