New Vehicle Sales

Job Description

• The successful candidates will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Specific Role Responsibilities

Processes and governance:

Identify and apply known solutions to operational problems and escalate unresolved issues

Deliver on agreed performance targets according to set procedures and service level agreement

Report on transactional activities to provide timely information for decision making in area of accountability

Execute work in line with governance and compliance processes

Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards

Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales

Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service

Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act

Process all leads of prospective customer and follows up on possible sales

Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets

Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers

• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery