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Customer Service Agent
Location
Umhlanga
Company
GBS
Salary
Undisclosed
Job Type
Permanent
Closing date
31 May 2026
Job Description
WE’RE HIRING: CUSTOMER SERVICE AGENTS (INBOUND INSURANCE CAMPAIGNS)
Are you ready to turn your customer service experience into a real career opportunity?
We’re looking for experienced Insurance Customer Service Agents to join our high-performing inbound contact centre team. If you’re confident, customer-focused, and ready to work across exciting insurance campaigns — we want to hear from you!
Your role will include
You will be the first point of contact for customers across our inbound insurance campaigns
You’ll be responsible for:
Handling inbound customer queries with professionalism and care
Explaining insurance products clearly and accurately
Resolving customer issues efficiently and effectively
Delivering excellent customer experiences on every call
You must have
Matric (Grade 12) – NON-NEGOTIABLE
Minimum 1 year LOCAL contact centre Customer Service experience
Insurance experience is ESSENTIAL
A Valid DOFA date
Clear criminal record – NO EXCEPTIONS
Strong communication skills (clear, confident, and professional)
Ability to perform in a fast-paced, target-driven environment
Advantageous (But not compulsary)
RE5 qualification
FAIS accreditation
We are looking for
Strong, confident communicators who can handle customer conversations with ease
Problem-solvers who take ownership and get things done
Team players who thrive under pressure
Individuals who are serious about growth and performance
Why join us?
Work on multiple dynamic insurance campaigns
Be part of a high-performance, supportive team culture
Opportunity to grow within a fast-moving financial services environment
Build real career experience in the insurance industry
We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.
Thank you for choosing us as your employer of choice.
Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavours.
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