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Customer Consultant
Location
Richards Bay
Company
Dischem
Salary
Undisclosed
Job Type
Permanent
Closing date
15 April 2026
📢 Job Overview
Dis-Chem is seeking a professional and customer-focused Customer Consultant to provide exceptional service and support to customers while assisting with loyalty programme administration, customer queries, promotions, and in-store communication. The successful candidate will act as a key point of contact between customers and the business, ensuring a positive shopping experience and accurate administration of customer-related processes.
📋 Job Description
As a Customer Consultant, you will support customer engagement initiatives, manage administrative processes, and ensure effective communication between customers and store departments.
Key Responsibilities
✅ Capture customer information and documentation accurately.
✅ Assist customers with card balances, statements, and loyalty programme enquiries.
✅ Manage stock levels of promotional materials, application forms, gift items, travel kits, and marketing resources.
✅ Process customer transactions accurately and maintain required reports.
✅ Monitor stock control measures and minimise stock losses.
✅ Review and process statement adjustments and manual points allocations.
✅ Maintain strong communication between customer service teams and management.
✅ Escalate customer complaints, compliments, and product sourcing requests where required.
✅ Record and manage customer feedback through established reporting systems.
✅ Respond professionally to customer enquiries via email and written communication.
✅ Coordinate and support in-store promotions, campaigns, and customer events.
✅ Serve as a central contact point for customer service matters.
✅ Assist customers with product and service-related enquiries.
✅ Ensure promotional signage and loyalty programme material remain visible and updated.
✅ Conduct customer benefit programme training where required.
✅ Adhere to company policies, SOPs, and health and safety regulations.
✅ Minimum Requirements
🎓 Education
Grade 12 / Matric Certificate.
Minimum 60% in English, Afrikaans, and Mathematical Literacy.
📚 Experience
At least 1 year of administration, customer service, public relations, or customer support experience.
💻 Technical Skills
Computer literacy with Microsoft Office.
Ability to work with customer databases and administrative systems.
⭐ Advantageous Qualifications
Customer Service, Public Relations, or Administration qualification.
SAP system experience.
Ability to speak an additional language.
🏆 Essential Competencies
Excellent customer service skills.
Strong English and Afrikaans communication abilities.
Active listening and problem-solving skills.
Analytical thinking and attention to detail.
Time management and organisational skills.
Professionalism and integrity.
Ability to lead by example.
🚗 Special Conditions
Must be willing to work retail hours.
Valid driver's licence and reliable transport.
South African citizenship.
Clear criminal and credit record.
🎁 Benefits
Market-related salary.
Medical Aid.
Provident Fund.
Staff Account Benefits.
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💰 Salary Estimate & Industry Information
Customer Consultants in South Africa typically earn between R9,000 and R18,000 per month, depending on experience, qualifications, employer size, and location. Senior customer service professionals within major retail groups may earn between R18,000 and R25,000 per month.
The retail and healthcare retail sectors continue to expand as companies focus on customer loyalty, personalised service, and customer retention programmes. Employers increasingly seek professionals who can combine customer service excellence with administrative accuracy and communication skills.
🎤 Interview Tips, Expected Questions & Answers
Interview Tips
1. Research Dis-Chem's customer service standards and loyalty programme offerings.
2. Prepare examples demonstrating excellent customer service experiences.
3. Show confidence when discussing conflict resolution and customer complaints.
4. Highlight your administration and data-capturing abilities.
5. Demonstrate strong communication and interpersonal skills throughout the interview.
6. Show that you can remain professional under pressure.
🔑 Common Interview Questions & Professional Answers
Q1: Why do you want to work as a Customer Consultant?
Sample Answer:
"I enjoy helping customers and creating positive experiences. I believe my communication and administrative skills will allow me to contribute effectively while supporting customer satisfaction."
Q2: How would you handle an unhappy customer?
Sample Answer:
"I would listen carefully, remain calm, acknowledge their concern, and work towards a suitable solution while following company procedures."
Q3: How do you ensure accuracy when capturing customer information?
Sample Answer:
"I verify all information before submitting it and double-check details to minimise errors."
Q4: Describe your customer service experience.
Sample Answer:
"I have assisted customers with enquiries, resolved issues, processed transactions, and ensured a professional customer experience."
Q5: What would you do if you didn't know the answer to a customer's question?
Sample Answer:
"I would seek assistance from the appropriate department or supervisor and ensure the customer receives accurate information."
📄 CV Revamp & Job Application Tips
Improve Your CV with These Tips
1. Highlight customer service, administration, and communication experience.
2. Include computer skills such as Microsoft Office, SAP, or retail systems.
3. Add measurable achievements where possible.
4. Use ATS-friendly keywords such as:
✔ Customer Consultant
✔ Customer Service
✔ Administration
✔ Customer Relations
✔ Retail Operations
✔ Data Capturing
✔ Complaint Resolution
✔ Loyalty Programme Administration
5. Keep your CV concise and professionally formatted.
6. Tailor your CV specifically for customer-facing positions.
7. Include all relevant language abilities.
8. Proofread carefully before submitting.
📧 Applicants who would like assistance improving their CV can contact:
info@jobskwazulu.co.za
🧩 Frequently Asked Questions (FAQ)
1. Is previous customer service experience required?
Yes. At least one year of customer service, administration, or public relations experience is required.
2. Is SAP experience mandatory?
No. SAP knowledge is advantageous but not essential.
3. Are retail working hours required?
Yes. Applicants must be willing to work weekends, holidays, and retail shifts.
4. Is a driver's licence required?
Yes. A valid driver's licence and reliable transport are required for training and meetings.
5. What skills are most important?
Communication, customer service, administration, problem-solving, and attention to detail.
🚀 Career Path & Growth Opportunities
1. Customer Service Representative
This role focuses on assisting customers, processing enquiries, and maintaining service standards. Estimated salary ranges from R9,000 to R15,000 per month.
2. Senior Customer Consultant
Professionals with experience often progress into senior customer service positions, handling escalated enquiries and mentoring junior staff. Estimated salary ranges from R15,000 to R22,000 per month.
3. Customer Service Supervisor
Supervisors oversee customer service teams, ensure service targets are achieved, and manage customer satisfaction initiatives. Estimated salary ranges from R18,000 to R30,000 per month.
4. Store Administration Manager
This position combines customer service oversight with administrative management responsibilities. Estimated salary ranges from R25,000 to R40,000 per month.
5. Store Manager
Experienced professionals may advance into full retail management roles responsible for overall store performance. Estimated salary ranges from R30,000 to R60,000+ per month.
📈 Industry Insights & Job Market Overview
✔ Job Title: Customer Consultant
✔ Location: Richards Bay, KwaZulu-Natal
✔ Industry: Retail, Customer Service & Healthcare Retail
South Africa's retail and healthcare retail industries continue to create opportunities for customer-focused professionals who can deliver excellent service while supporting loyalty programmes, promotions, and customer engagement initiatives. As retailers increasingly focus on customer retention and personalised experiences, demand for skilled Customer Consultants continues to grow.
🔍 To find similar jobs, these are terms you can search:
Customer consultant jobs Richards Bay, customer service jobs near me, retail customer service vacancies, customer support jobs KwaZulu-Natal, administration jobs Richards Bay, customer relations consultant jobs, retail administration jobs, healthcare retail vacancies, customer care jobs South Africa, Dis-Chem careers.
📨 How to Apply
Interested candidates should submit an updated CV and supporting documents through the official Dis-Chem recruitment platform before the closing date.
Ensure your application includes:
✅ Updated CV
✅ Matric Certificate
✅ Driver's Licence (if applicable)
✅ Supporting Qualifications
✅ Contactable References
⚠️ Only shortlisted candidates will be contacted.
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