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Security Control Room
Location
Hillcrest
Company
The Surveillance Factory
Salary
Undisclosed
Job Type
Permanent
Closing date
15 May 2026
📋 Job Overview
The Surveillance Factory is looking for a dependable and observant Control Room Operator to join its security operations team in Hillcrest. The successful candidate will assist in monitoring surveillance systems, responding to security incidents, maintaining operational records, and ensuring smooth communication between security personnel and management.
This position suits candidates who remain calm under pressure, have excellent attention to detail, and can work effectively in a fast-paced security monitoring environment.
🔍 Job Responsibilities
✅ Main Duties Include:
Monitor CCTV cameras, alarm systems, access control systems, and related security technology
Respond quickly and professionally to incidents, emergencies, alarms, and technical faults
Record incidents accurately in control room logs and reporting systems
Communicate with field officers, supervisors, emergency responders, and management teams
Follow company operating procedures and escalation processes at all times
Ensure all monitoring activities comply with company policies and relevant legal regulations
Assist with incident coordination and dispatching security personnel when necessary
Maintain confidentiality and professionalism within the control room environment
🎓 Minimum Requirements
📌 Essential Requirements:
Grade 12 (Matric) certificate or equivalent qualification
Previous experience in a control room, CCTV monitoring, or security operations environment is advantageous
PSIRA registration may be required depending on operational duties
Basic computer literacy and good communication skills
Ability to work shifts, including weekends, public holidays, and night shifts
Strong concentration skills and the ability to remain calm during emergencies
Reliable transport to and from work is beneficial
🌟 Skills & Personal Attributes
Excellent observation and monitoring abilities
Good judgement and decision-making skills
Honest, disciplined, and dependable
Strong teamwork and communication skills
Ability to multitask in high-pressure situations
Professional attitude and positive work ethic
📧 How to Apply
Interested applicants should email their updated CV to:
Use the subject line:
“Control Room Operator Application”
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💰 Salary Estimate & Industry Information
Control Room Operators in South Africa typically earn between R6,500 and R12,500 per month, depending on experience, PSIRA grading, shift work, and company size. Senior or highly experienced operators in large surveillance environments may earn more, especially when night shift allowances and overtime are included.
🎤 Interview Tips, Expected Questions & Answers
1. Stay Calm and Focused
Employers want operators who remain composed during emergencies.
2. Highlight Attention to Detail
Small mistakes in monitoring can lead to major security risks.
3. Demonstrate Communication Skills
Clear reporting and coordination are essential in this role.
4. Show Shift Flexibility
Night and weekend shifts are a key requirement.
5. Emphasise Reliability
Control rooms depend on consistent attendance and alertness.
🔑 Common Interview Questions & Example Answers
1. Why do you want to work as a Control Room Operator?
✅ Example Answer:
“I enjoy working in a focused environment where I can help maintain safety and respond to incidents quickly.”
2. How do you handle stressful situations?
✅ Example Answer:
“I stay calm, follow procedures, and focus on accurate reporting and communication.”
3. What would you do if you notice suspicious activity?
✅ Example Answer:
“I would immediately report it, follow escalation procedures, and notify the relevant security personnel.”
4. Do you have experience with CCTV systems?
✅ Example Answer:
“Yes, I have basic experience monitoring cameras and recording incidents accurately.”
5. Can you work night shifts and weekends?
✅ Example Answer:
“Yes, I am fully available for shift work, including nights and public holidays.”
📄 CV Revamp & Job Application Tips
1. Highlight Security or Monitoring Experience
Include CCTV, alarm systems, or control room exposure.
2. Use Relevant Keywords
Add terms like “Control Room Operator,” “CCTV Monitoring,” and “Incident Reporting.”
3. Emphasise Computer Skills
Mention MS Office, surveillance systems, or reporting tools.
4. Show Shift Availability Clearly
This is essential for screening applications.
5. Keep CV Structured and Simple
Use clear headings and avoid unnecessary details.
6. Add Reliability and Communication Skills
These are key traits for control room environments.
📧 Interested applicants requiring CV assistance or professional CV revamps can contact:
info@jobskwazulu.co.za
🧩 Frequently Asked Questions (FAQ)
1. Is PSIRA required?
It may be required depending on operational duties.
2. Do I need experience?
Experience is advantageous but not always mandatory.
3. Is this a shift-based job?
Yes, including nights, weekends, and public holidays.
4. What does a control room operator do?
They monitor CCTV systems, respond to incidents, and coordinate security teams.
5. Is computer knowledge required?
Yes, basic computer literacy is essential.
6. Is training provided?
Some companies provide on-the-job training depending on experience.
📈 Career Path & Growth Opportunities
1. Senior Control Room Operator
Experienced operators can supervise monitoring teams. Salaries range from R8,000 to R15,000 per month.
2. CCTV Technician Assistant
Some move into technical support roles for surveillance systems. Salaries range from R7,500 to R14,000 per month.
3. Security Supervisor
With experience, operators can manage on-site security teams. Salaries range from R10,000 to R18,000 per month.
4. Operations Controller
Larger companies may promote operators into operational coordination roles. Salaries range from R12,000 to R22,000 per month.
5. Security Manager
Long-term career growth can lead to full site or regional management. Salaries range from R20,000 to R40,000+ per month.
🌍 Industry Insights & Job Market Overview
South Africa’s private security and surveillance industry continues to grow rapidly due to increasing demand for 24/7 monitoring in residential estates, shopping centres, businesses, and industrial sites. Control Room Operators play a critical role in ensuring real-time response to incidents and maintaining safety coordination across multiple security teams.
To find similar jobs, these are terms you can search:
Control room operator jobs KZN, CCTV monitoring jobs South Africa, security control room vacancies, surveillance operator jobs, PSIRA control room jobs, security monitoring jobs Hillcrest, entry level security control room jobs, alarm monitoring jobs South Africa, dispatch operator security jobs, CCTV surveillance jobs South Africa