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Co-Ordinator
Location
Durban
Company
Pedros
Salary
Undisclosed
Job Type
Permanent
Closing date
31 May 2026
🍗 Job Overview
Pedros is seeking a motivated and organised Co-Ordinator to support daily restaurant operations while ensuring excellent customer service, food quality, cleanliness, and productivity standards are consistently maintained. The successful candidate will assist with shift coordination, customer interactions, stock control, and team support in a fast-paced restaurant environment.
📝 Job Description
As a Co-Ordinator, you will play an important role in maintaining smooth daily operations and delivering an exceptional customer experience. You will work closely with team members and management to ensure operational efficiency, food safety compliance, and service excellence.
Key Duties and Responsibilities
✅ Welcome customers professionally and create a positive dining experience.
✅ Accurately process customer orders for walk-in, drive-thru, and collection services.
✅ Ensure food and beverage orders are prepared, checked, and delivered correctly.
✅ Verify that all customer orders match receipts and special requests.
✅ Maintain cleanliness and presentation standards within customer service areas.
✅ Adhere to food safety, hygiene, and company operating procedures.
✅ Collaborate with kitchen staff to maintain efficient order flow.
✅ Assist in resolving customer concerns professionally and escalate where necessary.
✅ Monitor and replenish operational supplies such as packaging, sauces, cups, lids, and napkins.
✅ Support daily shift operations and assist with team coordination activities.
🎯 Required Skills and Competencies
✔ Strong customer service and communication skills
✔ Excellent attention to detail and accuracy
✔ Ability to work effectively under pressure
✔ Good time management and organisational abilities
✔ Strong teamwork and collaboration skills
✔ Basic point-of-sale (POS) and cash-handling knowledge
✔ Problem-solving and decision-making capabilities
✔ Professional appearance and personal hygiene standards
✔ Adaptability and willingness to learn
📋 Minimum Requirements
🔹 Previous supervisory or team leadership experience will be advantageous.
🔹 Strong organisational and leadership abilities.
🔹 Ability to work independently and manage responsibilities effectively.
🔹 Experience within the fast food, restaurant, hospitality, or retail environment is beneficial.
🔹 Ability to work flexible shifts, including weekends and public holidays if required.
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💼 Salary Estimate & Industry Information
Based on similar restaurant and fast-food coordination positions in South Africa, the estimated salary range for a Co-Ordinator in Durban is approximately R8,500 to R15,000 per month, depending on experience, employer size, and operational responsibilities.
The South African fast-food and restaurant industry continues to create employment opportunities as consumer demand for convenient dining experiences grows. Employers frequently recruit candidates with customer service experience, leadership abilities, and restaurant operations knowledge.
🎤 Interview Tips, Expected Questions & Answers
Interview Tips
1. Research the Company
Learn about Pedros, its menu, customer service standards, and company values.
2. Demonstrate Leadership Skills
Prepare examples showing how you've supervised or guided team members.
3. Emphasise Customer Service Experience
Employers value candidates who can manage customer interactions professionally.
4. Showcase Problem-Solving Abilities
Be ready to discuss situations where you resolved customer complaints or operational challenges.
5. Highlight Time Management Skills
Provide examples of handling multiple responsibilities during busy periods.
🔑 Common Interview Questions and Sample Answers
Q1: Tell us about yourself.
Example Answer:
"I have experience working in customer service and operational environments where teamwork, communication, and attention to detail were essential. I enjoy working with people and helping businesses deliver excellent service standards."
Q2: Why do you want to work for Pedros?
Example Answer:
"I admire Pedros' reputation for quality food and customer service. I believe my organisational and leadership skills can contribute positively to maintaining those standards."
Q3: How would you handle a dissatisfied customer?
Example Answer:
"I would listen carefully to the customer's concern, remain calm and respectful, apologise where appropriate, and work toward a practical solution while following company procedures."
Q4: Describe a time you worked under pressure.
Example Answer:
"During a particularly busy shift, I prioritised tasks, communicated effectively with colleagues, and ensured customer needs were met while maintaining service quality."
Q5: What makes you suitable for this role?
Example Answer:
"My customer service experience, organisational skills, ability to work independently, and commitment to operational excellence make me well suited to this position."
📄 CV Revamp & Job Application Tips
Improve Your CV with These Tips
1. Tailor Your CV
Match your experience and skills to the requirements listed in the advert.
2. Include Relevant Keywords
Use phrases such as customer service, shift coordination, restaurant operations, leadership, POS systems, and team supervision.
3. Quantify Achievements
Include measurable accomplishments where possible.
4. Keep Formatting Professional
Use clear headings, bullet points, and consistent formatting.
5. Highlight Leadership Experience
Even informal leadership experience can strengthen your application.
6. Optimise for ATS Systems
Use standard section headings such as Work Experience, Skills, Education, and Certifications.
7. Proofread Carefully
Eliminate spelling and grammar mistakes before submitting.
8. Include Updated Contact Information
Ensure your phone number and email address are current.
📧 Need help improving your CV? Contact:
info@jobskwazulu.co.za
Professional CV optimisation can significantly improve interview opportunities and ATS visibility.
🧩 Frequently Asked Questions (FAQ)
1. Is previous restaurant experience required?
Previous restaurant or hospitality experience is beneficial but not always mandatory if you possess transferable customer service skills.
2. Is this a permanent position?
Yes, this is a permanent employment opportunity.
3. Will training be provided?
Training may be provided depending on operational requirements and company policies.
4. Are weekend shifts required?
Yes, restaurant operations often require weekend and public holiday availability.
5. What skills are most important?
Customer service, communication, leadership, teamwork, organisation, and attention to detail.
6. Where is the position located?
The role is based in Durban, KwaZulu-Natal.
📈 Career Path & Growth Opportunities
1. Team Leader
Many Co-Ordinators progress into Team Leader positions where they supervise larger teams and assist with operational planning.
Estimated Salary: R10,000 – R18,000 per month.
2. Restaurant Supervisor
Restaurant Supervisors oversee shift operations, staff performance, customer service delivery, and compliance standards.
Estimated Salary: R12,000 – R22,000 per month.
3. Assistant Restaurant Manager
Assistant Managers support overall business operations, staff development, inventory management, and profitability targets.
Estimated Salary: R18,000 – R30,000 per month.
4. Restaurant Manager
Restaurant Managers assume full responsibility for operational performance, staffing, budgeting, and customer satisfaction.
Estimated Salary: R25,000 – R45,000 per month.
5. Area Manager
Area Managers oversee multiple restaurant branches, ensuring operational consistency and business growth.
Estimated Salary: R40,000 – R75,000+ per month.
The hospitality industry offers excellent opportunities for ambitious individuals who demonstrate leadership, customer service excellence, and operational management capabilities.
📊 Industry Insights & Job Market Overview
Job Title: Co-Ordinator
Location: Durban, KwaZulu-Natal
Industry: Fast Food & Restaurant Operations
South Africa's fast-food and restaurant industry remains one of the country's largest employers, offering opportunities across customer service, hospitality, operations, and management. Growing consumer demand for convenient dining options has increased recruitment for roles such as restaurant coordinators, supervisors, and team leaders.
Whether applicants are looking for "permanent restaurant jobs", "hospitality careers in Durban", "food service jobs near me", "team leader jobs in KwaZulu-Natal", or "restaurant coordinator vacancies", opportunities continue to grow across the sector.
🔍 To find similar jobs, these are terms you can search:
Restaurant Coordinator Jobs Durban, Fast Food Vacancies KwaZulu-Natal, Hospitality Jobs Durban, Customer Service Jobs Near Me, Restaurant Supervisor Jobs, Team Leader Vacancies Durban, Food Service Careers South Africa, Entry Level Hospitality Jobs, Permanent Restaurant Jobs, Shift Supervisor Jobs Durban.
📨 How to Apply
Interested applicants should follow the employer's official application process before the closing date of 31 May 2026.
If an application email address is provided by the employer, applicants should:
📧 Send an updated CV
📧 Include the job title in the email subject line
📧 Attach supporting qualifications and references where applicable
📧 Ensure all contact information is accurate and up to date
⏳ Apply as early as possible to avoid missing the closing date.