Branch Manager

Job Summary

This role involves managing all aspects of the Mechanisation branch, including daily operations, sales, parts support, stock control, HR/IR functions, administration, and customer service. It requires ensuring the branch meets operational standards, maintains profitability, and delivers exceptional customer satisfaction while supporting quotations, invoicing, and overall workflow efficiency.

Responsibilities and Duties

• Responsibility and accountability for all branch operations

• Supervision of all activities, services, and staff

• General administration and daily operational oversight

• Key operational performance assessment

• Manage shrinkage and control stock takes

• POS process management

• HR/IR management and staff development

• Operational and strategic planning

• Process improvement initiatives

• Ensure sales and expenses align with budget targets

• Ensure stock indicators meet company benchmarks

• Drive store profitability

• Maintain knowledge of spare parts, workshops, and relevant procedures

• Generate client quotations and invoices

• Deliver high levels of customer care and satisfaction

• Assist with stock control and participate in regular stock takes

• Uphold operational policies and procedures

• Support and guide parts sales activities within the branch