Administrative Assistant

Job description

The position is a combination of an administration support, data capture, query resolution processes, client liaison and general office support.

Responsibilities

• Generate and follow up iComply documentation and update CRM

• Capturing of:

• Monthly billing statements

• Suspensions and reinstatements (including SMS communication to members)

• Gap claim requirements were not submitted by PSG

• Monthly billing statements

• Suspensions and reinstatements (including SMS communication to members)

• Gap claim requirements were not submitted by PSG

• Weekly checking of the Discovery website on addition of dependant requirements

• Assist Support Centre Consultants where and when required

• Backup for Support and Admin Centre staff

• Resolve complex medical aid claims

• Follow up and investigate returned postal and other communication and update data base accordingly

• Attend to specific client servicing needs

• Assist with special Client and Practice related projects, where required

• Assist with Wellness Days where required

• Perform any other additional duties or responsibilities, which reasonably fall within the ambit of the job description, or in accordance with operational requirements of the business