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Sales Manager/2IC
Location
Ballito
Company
CTM
Salary
Undisclosed
Job Type
Permanent
Closing date
25 March 2026
📖 Job Overview
CTM is seeking an experienced and driven Sales Manager / Second-in-Charge (2IC) to support branch operations and contribute to the overall success of the business. This leadership role is ideal for a retail professional with strong management experience, commercial awareness, and a passion for developing high-performing teams.
The successful candidate will assist in overseeing daily store operations, driving sales growth, maintaining operational excellence, and ensuring outstanding customer service. This position offers excellent opportunities for career advancement within a respected retail organisation.
✅ Minimum Requirements
Applicants should meet the following requirements:
Proven experience in retail management and team leadership.
Strong people management and staff development skills.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Demonstrated sales and business development abilities.
Strong commercial and analytical skills.
Ability to work flexible hours, including weekends and public holidays.
Commitment to continuous learning and career growth.
Preferred Requirements
Fluency in both English and Afrikaans.
Experience within the home improvement, building materials, or retail sector.
Proven track record of achieving sales targets and operational objectives.
📚 Knowledge, Skills & Competencies
Successful candidates should possess:
Leadership and coaching abilities.
Strong customer service orientation.
Sales management expertise.
Business and financial awareness.
Inventory and stock management knowledge.
Performance monitoring and reporting skills.
Excellent communication and interpersonal skills.
Problem-solving and decision-making abilities.
Time management and organisational skills.
Ability to work effectively under pressure.
🔧 Key Responsibilities
The successful candidate will be responsible for:
Supporting branch management with daily operational activities.
Leading, mentoring, and motivating team members.
Maintaining high customer service standards across the store.
Driving sales growth and achieving branch performance targets.
Identifying opportunities to improve profitability and operational efficiency.
Managing stock levels, inventory accuracy, and stock counts.
Monitoring sales performance and team productivity.
Assisting with staff performance management and development.
Ensuring compliance with company policies and procedures.
Resolving customer and operational issues professionally.
📨 How to Apply
Interested applicants should submit their applications through the official CTM recruitment channels before the closing date.
📅 Closing Date: 25 March 2026
Only shortlisted candidates are likely to be contacted. If you do not receive feedback after the recruitment process, please consider your application unsuccessful.
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💰 Salary Estimate
Although the salary has not been disclosed, Sales Manager and Assistant Branch Manager positions within South Africa's retail sector typically offer salaries ranging from R20,000 to R45,000 per month, depending on experience, branch size, industry, and performance.
🎯 Interview Tips, Expected Questions & Answers
Interview Tips
1. Research CTM and the Retail Industry
Understand CTM's products, customer base, and business model.
2. Highlight Leadership Experience
Provide examples of how you managed and motivated teams successfully.
3. Demonstrate Sales Success
Prepare examples showing how you achieved or exceeded sales targets.
4. Showcase Problem-Solving Skills
Retail managers frequently deal with operational and customer-related challenges.
5. Emphasise Customer Service Excellence
Strong customer satisfaction directly impacts business success.
🔑 Common Interview Questions and Example Answers
1. Why are you interested in this position?
Example Answer:
✔"I enjoy leading teams, improving business performance, and helping customers receive excellent service. This role offers an opportunity to contribute to a successful retail business while continuing my professional growth."
2. How do you motivate a sales team?
Example Answer:
✔"I set clear expectations, provide regular feedback, recognise achievements, and create an environment where team members feel supported and motivated."
3. How would you handle a customer complaint?
Example Answer:
✔"I would listen carefully, understand the issue, remain professional, and work towards a fair solution that aligns with company policies."
4. Tell us about a time you improved sales performance.
Example Answer:
✔"I identified sales opportunities, improved product knowledge training, and introduced performance tracking measures that contributed to stronger sales results."
5. Why should we hire you?
Example Answer:
✔"I bring strong retail leadership experience, a results-driven mindset, excellent people skills, and a proven commitment to achieving business goals."
📄 CV Revamp & Job Application Tips
1. Highlight Management Experience
Clearly detail your supervisory, team leadership, and operational management responsibilities.
2. Include Measurable Achievements
Quantify sales growth, performance improvements, and operational successes.
3. Showcase Staff Development Experience
Mention training, mentoring, and performance management responsibilities.
4. Make Your CV ATS-Friendly
Use clear section headings such as Experience, Education, Skills, and Achievements.
5. Include Technical Skills
Highlight proficiency in Microsoft Excel, Word, PowerPoint, and reporting systems.
6. Tailor Your CV for Retail Leadership Roles
Use keywords from the job advert to improve ATS visibility.
7. Maintain a Professional Layout
Ensure your CV is clean, easy to read, and free from errors.
Need Help Improving Your CV?
Applicants who would like assistance updating or improving their CV can contact:
📧 info@jobskwazulu.co.za
🧩 Frequently Asked Questions (FAQ)
1. Is previous management experience required?
Yes. The position requires a strong background in retail and people management.
2. Is knowledge of Microsoft Office necessary?
Yes. Candidates should be proficient in Excel, Word, and PowerPoint.
3. Will I be required to work weekends?
Yes. Flexibility to work weekends and public holidays is required.
4. Is Afrikaans compulsory?
No. However, fluency in both English and Afrikaans is preferred.
5. What type of experience is most valuable?
Experience in retail management, sales leadership, customer service, and operational management is highly beneficial.
6. Is this a long-term opportunity?
Yes. This is a permanent position with potential career growth opportunities.
📈 Career Path & Growth Opportunities
1. Sales Manager / Second-in-Charge (2IC)
This role provides leadership experience in sales, operations, customer service, and staff management. Salaries typically range between R240,000 and R540,000 per annum.
2. Assistant Branch Manager
Experienced 2ICs often progress into Assistant Branch Manager roles with increased operational responsibility. Salaries generally range from R300,000 to R650,000 per annum.
3. Branch Manager
Branch Managers oversee all aspects of store performance, staffing, customer service, and profitability. Salaries commonly range from R450,000 to R900,000 per annum.
4. Regional Sales Manager
Regional Managers oversee multiple stores and focus on sales growth and operational consistency. Salaries typically range between R700,000 and R1.3 million per annum.
5. Regional Operations Manager
These professionals manage broader operational performance, budgets, and strategic initiatives across several locations. Salaries generally range from R900,000 to R1.8 million per annum.
6. General Manager – Retail Operations
Senior executives oversee large business units, profitability, strategic planning, and organisational performance. Salaries can exceed R1.2 million to R3 million+ per annum, depending on company size and responsibilities.
🌍 Industry Insights & Job Market Overview
South Africa's retail industry continues to be a major contributor to employment and economic activity. Businesses increasingly seek experienced sales and operations leaders who can improve customer satisfaction, drive revenue growth, and manage high-performing teams.
Professionals with strong leadership, sales, and operational skills are well-positioned to advance into senior management roles across the retail sector. The industry offers excellent opportunities for long-term career growth, performance-based rewards, and professional development.
🔍To find similar jobs, these are terms you can search:
Retail Manager Jobs Ballito, Sales Manager Vacancies, Assistant Branch Manager Jobs, Store Manager Careers, Retail Leadership Opportunities, Customer Service Management Jobs, Retail Operations Manager Vacancies, Branch Management Positions, Sales Leadership Careers, Permanent Retail Management Jobs.